Starter template — replace every [bracketed] value with your company details, have the text reviewed by your legal adviser before launch, then clear the "needs review" flag in the admin panel.
We build to last. This policy explains what the warranty covers, for how long, and how to use it.
Warranty periods
| Product | Coverage | Period |
|---|---|---|
| Timber frames of sofas and beds | Breakage or deformation in normal use | [period] years |
| Fillings and foam | Loss of shape beyond normal | [period] year(s) |
| Fabrics and upholstery | Stitching or weave defects | [period] year(s) |
| Accordion doors and tracks | Hinges, rollers and tracks | [period] years |
| Curtains and mechanisms | Rods, tracks, mechanisms and motors | [period] year(s) |
| Lighting and electronics | Manufacturing defects | [period] year(s) |
| Décor and accessories | Manufacturing defects on receipt | [period] days |
What is covered
- Manufacturing and material defects in normal domestic use.
- Execution or installation errors by our team.
- Free repair, replacement of the faulty part, or replacement of the piece if repair is not possible.
What is not covered
- Normal wear, fading from sunlight, or changes in fabric texture with use.
- Misuse, accidents, fire, liquids and stains, pets, or overloading.
- Modification or repair by a third party, or installation not approved by our team.
- Commercial use of products designed for domestic use [unless agreed otherwise].
How to claim
- Contact us on [mobile number] or [email] with your order number and photos showing the issue.
- We assess within [number] working days and may schedule an inspection visit.
- We repair or replace within a reasonable period depending on the fault and material availability.
Care tips
Follow the care instructions on each product page (cleaning, keeping away from moisture and direct heat, rotating cushions regularly). Good care extends the life of the piece and keeps the warranty valid.
Contact us
For any question about this policy:
- Trade name: [Company trade name] — CR No. [commercial registration number]
- Email: [email]
- Mobile / WhatsApp: [mobile number]
- Address: [address], Jeddah, Saudi Arabia