On this page
Starter template — replace every [bracketed] value with your company details, have the text reviewed by your legal adviser before launch, then clear the "needs review" flag in the admin panel.
This policy explains how [Company trade name] ("we") collects, uses and protects your personal data when you use our website, apps and services.
What we collect
- Account and order data: name, mobile number, email, delivery addresses, and the order details and measurements you enter.
- Payment data: we never store card numbers; payments are processed by our certified payment provider [payment provider name] under its security standards. We keep only the transaction reference and status.
- Usage data: pages visited, products viewed, searches, device and browser type, and IP address.
- What you send us: contact messages, consultation and quote requests, and any photos or drawings you attach.
Why we use it
- To process, deliver and install your orders and communicate about them.
- To provide the consultations and quotes you request.
- Customer service, warranty, returns and exchanges.
- To improve the website and products and personalise your experience.
- To send offers and the newsletter only if you subscribed — you can unsubscribe at any time.
- To comply with applicable regulations in the Kingdom of Saudi Arabia.
Who we share it with
We share only the minimum necessary with:
- Carriers, delivery and installation teams to complete your order.
- The payment provider to complete payment.
- Technical service providers (hosting, email, analytics) bound to protect data.
- Authorities where legally required.
We do not sell your personal data to any third party.
Cookies
| Type | Purpose | Can be disabled |
|---|---|---|
| Essential | Session, cart, login and anti-tampering protection | The site cannot work without them |
| Preferences | Language and recently viewed products | Yes, in your browser settings |
| Analytics | Understanding how the site is used ([analytics tool]) | Yes, in your browser settings |
Data retention
Account data is kept while the account is active; order and invoice data for the period required by accounting and tax regulations [period], after which it is deleted or anonymised.
Your rights
- Access and correct your data from "My account" or by contacting us.
- Request deletion of your account and data (subject to what must legally be retained).
- Unsubscribe from marketing messages at any time.
- Object to specific processing or request a copy of your data.
Security
We use encrypted connections (HTTPS), hashed passwords, access restricted to authorised staff, and periodic system reviews.
Children
Our services are intended for people over [18]; we do not knowingly collect children's data.
Changes to this policy
We may update this policy from time to time; the last-updated date appears at the top of the page. Continued use after an update means you accept the updated version.
Contact us
For any question about this policy:
- Trade name: [Company trade name] — CR No. [commercial registration number]
- Email: [email]
- Mobile / WhatsApp: [mobile number]
- Address: [address], Jeddah, Saudi Arabia