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We want you to love every piece. This policy explains when and how you can return or exchange.
Quick summary
| Product type | Return | Exchange | Period |
|---|---|---|---|
| Ready items (décor, accessories, lighting) | Yes, in original condition and packaging | Yes | [number] days from receipt |
| Ready furniture (standard-size sofas, tables) | Yes, unused and packaged | Yes | [number] days from receipt |
| Custom products (made-to-order sizes/fabrics/colours) | No, except manufacturing defects | For manufacturing defects | Per warranty |
| Installed curtains and doors | No, except defects or installation errors | Repair or replacement of the faulty part | Per warranty |
Return conditions
- The product must be unused and undamaged, with its packaging, accessories and invoice.
- The request must be made within the period above, counted from receipt.
- Inspection on delivery: please check the piece with the courier and document any remark with photos within [hours] hours.
What cannot be returned
- Made-to-order products (custom size, fabric or colour) except for manufacturing defects.
- Products used or damaged after receipt.
- Cushions and textiles whose packaging was opened, for hygiene reasons [if applicable].
- Final-clearance items [if applicable].
How to request a return or exchange
- From "My orders" choose the order then "Request refund", or contact us on [mobile number] / [email].
- Include the order number, photos of the product and the reason.
- We reply within [number] working days with approval or a request for more information.
- The product is collected from your address (a collection fee of SAR [amount] is deducted from the refund unless the reason is a manufacturing defect).
Refunds
- Refunds go back to the original payment method within [number] working days after the product is received and inspected.
- Cash on delivery: refunded by bank transfer to the account you provide.
- Original shipping fees are non-refundable unless the return is due to a defect or an error on our side.
Manufacturing defects
If a piece arrives defective or different from what was ordered, we cover all collection, repair or replacement costs under the Warranty Policy.
Contact us
For any question about this policy:
- Trade name: [Company trade name] — CR No. [commercial registration number]
- Email: [email]
- Mobile / WhatsApp: [mobile number]
- Address: [address], Jeddah, Saudi Arabia